Refund policy
**7-Day Return & Replacement Warranty**
At Decore Wholesale, we stand behind the quality of every product we sell. If something is not right with your order, we have got you covered.
**What our 7-day warranty covers**
- **Damaged in transit** – If your item arrives damaged, we replace it free of charge.
- **Wrong item** – If we shipped the wrong product, we send the correct one right away.
- **Manufacturing defect** – Items with a material or workmanship defect are eligible for replacement within 7 days of delivery.
**How to start a return or replacement**
1. Contact us within **7 days of delivery** at salesazdot@gmail.com or through the Contact page.
2. Include your **order number**, a **photo of the item**, and a short description of the issue.
3. Choose **Replacement** (recommended – fastest) or **Refund**.
4. We respond within 24 hours with the next steps.
**Replacement (recommended)**
For most issues, replacement is the quickest solution: we ship a fresh item to you without waiting for a refund, so your business or usage stays uninterrupted.
**Refund**
If a replacement is not possible, your refund (excluding delivery charges where applicable) is processed to the original payment method within 3–7 business days.
**Conditions**
- Items must be unused and in their original packaging with all parts and accessories.
- Custom or made-to-order items are eligible for defect or damage claims only.
- Delivery charges for replacements are free for damage, wrong-item, and defect claims.
Questions? Reach us any time at salesazdot@gmail.com – we usually reply within 24 hours.