Returns & Replacements

Returns & Replacements Policy

At Decore Wholesale, we want you to be completely satisfied with every purchase. If you have received a damaged or incorrect item, please don't worry—we are here to assist you.

Our Recommendation: Prioritize "Replacement"

We believe replacement is the fastest and most efficient solution. If you receive a damaged or incorrect item, we highly recommend choosing the "Replacement" option.

Why? Because a replacement resolves your issue immediately without the wait for a refund, ensuring your business or usage remains uninterrupted. It is the best way to save time and get a perfect product delivered to you quickly.

Return Policy (If replacement is not suitable)

If for any reason replacement is not suitable for you, we offer a return facility under the following conditions:

• Return Window: You may submit a return request within 7 days of receiving your order.

• Condition: Items must be unused, in their original packaging, and in the same condition as received.

Where to Send Returns?

Please send your returns to the following address: Ahmar Steel Decorator, Usman-e-Gani Road, Near Bright Hall Public School, Multan. Phone: 0300-5513091 (Note: Please pack the item securely to avoid further damage during transit).

Refund Process

Once we receive and inspect your returned item, we will process your refund request. The refund amount will be transferred to your designated bank account within 4 to 7 working days.